Frequently Asked Questions

No, all of the people on the system are real people, just like yourself, from your own area.

At the present time, we do not match people on our website. But you can enter your area code in the top bar on this page to get your local Vibeline number.

Find your local Vibeline number by entering your area code in the top bar on this page. Note the number and the free code. The voice prompts will guide you through the system.

Real people just like you, looking for that special someone. Vibeline is the best place to meet women and men from your local area. Make your connection today.

Yes, but you must use a digital cell phone. If your phone restricts the number on call display, dial *82 before dialing your local number.

Free trials are limited to first-time users. Please call Customer Service at 1-800-431-8423 (VIBE) to find out about our first-time members half-price special offer.

Yes. We offer a free trial membership to every new customer. Just call the main number in your area and identify yourself as a first-time caller. The system will lead you through the process to get your free trial.

No, you can only use your free trial from the number that it was issued to.

It may not work if your number has already been issued a free trial or the system cannot read your phone number on call display (Dial *82 before our number to force display of your number). You may not have any time left on your membership or it may have been more than 7 days since your free trial was issued.

Someone may have used this number for a free trial before. Also, you must call from the same number you used when you got your free trial.

800 numbers are for paid customers only. Call the local area number nearest you. Long distance charges may apply.

Your phone number must show up on our call display or a free trial may have already been issued to your phone number.

Take advantage of our 30-minute membership for only $4.99. This one-time offer is for credit card customers only. Contact our 24-hour customer service number at 1-800-431-8423 (VIBE) and inquire about our $4.99 special.

After going on line, the prompts will guide you through the steps. When recording speak clearly into the phone. Describe yourself & the kind of person you're looking for.

Press 7 to block the callers you're not interested in. They won't hear your greeting and you won't hear their greeting.

After receiving a message you like, you can instantly exchange private messages until you are ready to connect live for a private conversation.

We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

A 'message' is a personal voice message that you record & send to a caller. Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A 'connection request' is a special type of message inviting a caller to speak to you in a private live conversation.

Your greeting is your first impression so it should stand out. We get thousands of calls a day, so a little extra effort goes a long way. Remember you can always re-record your greeting by pressing 6 from the menu played after each greeting. Example of a male greeting: What's up? My name is Tyson. I'm in my late 20s, in good shape and have lots of interests. I'm looking for that special someone to talk to, to see if there's any chemistry. Example of a female greeting: Hey this is Whitney, I'm 28 and looking for a sweet man to talk to and have some fun with. If you're that guy get back to me.

This is your private number. To protect yourself against fraudulent usage, call our 24-hour customer service at 1 800 431-8423 (VIBE) immediately. For your security purposes you will be asked to verify your personal information.

Time is deducted from your membership after you've recorded your greeting and begin to hear the greetings of other callers on the live connector. The system will inform you when time is being deducted. Time will be deducted on a per-minute basis. Memberships that are unused for 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for 3 months will be deactivated without refund.

Your telephone company handles the billing for the 900 number you have called. Charges will appear in a separate section of your regular phone bill as BMI.

Learn more about these options on our Payment Methods page. Or look up Pricing for the exact information for your area. Enter your local area code or select your country. You will arrive at the pricing page, click on the 'Western Union' tab and you will be given specific pricing and payment information for these options. You can also call Vibeline and listen to our help menu to learn about paying by Western Union. Or you can call our 24 hour customer service 1-800-431-8423 (VIBE) if you need help.

All charges are discreetly billed as 877-214-2938.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your "electronic receipt." You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Call the system to find out about our current promotions.

US customers: Pay by credit card (Visa, MasterCard, Amex, or Discover), or Western Union. You can also bill to your home phone through a 1-900 number in selected locations.

Canadian customers: Pay by credit card (Visa, MasterCard, or Amex), or Western Union. You can also bill to your home phone through a 1-900 number in selected locations.

Charges will not show up on your phone bill unless you are calling one of our 900 numbers. However, long distance charges may apply if you are calling from outside the local calling area.

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24-hour, toll-free customer service.

1) We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party. 2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate Vibeline more effectively. 3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualized service. We will only use this information in the course of providing our service to you. 4) A link to our complete Privacy Policy is posted at the bottom of this page.

To protect you against fraud, we need your name, address, phone number, social security number, email address, and either your credit card number or check-by-phone account number (depending on your payment method). Once this information is confirmed we can process your order.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.