Frequently Asked Questions

The Basics

No, all of the people on the system are real people, just like yourself, from your own area.

At the present time, we do not match people on our website. But you can enter your area code in the top bar on this page to get your local Vibeline number.

Find your local Vibeline number by entering your area code in the top bar on this page. Call the local phone number displayed. The voice prompts will guide you through the system.

Real people just like you, looking for that special someone. Vibeline is the best place to meet women and men from your local area. Make your connection today.

Free Trials

Yes, but you must use a digital cell phone. If your phone restricts the number on call display, dial *82 before dialing your local number.

Free trials are limited to first-time users. Please call Customer Service at 1-800-431-8423 (VIBE) to find out about our first-time members half-price special offer.

Yes. We offer a free trial membership to every new customer. Just call the main number in your area and identify yourself as a first-time caller. The system will lead you through the process to get your free trial.

No, you can only use your free trial from the number that it was issued to.

It may not work if your number has already been issued a free trial or the system cannot read your phone number on call display (Dial *82 before our number to force display of your number). You may not have any time left on your membership or it may have been more than 7 days since your free trial was issued.

Someone may have used this number for a free trial before. Also, you must call from the same number you used when you got your free trial.

800 numbers are for paid customers only. Call the local area number nearest you. Long distance charges may apply.

Your phone number must show up on our call display or a free trial may have already been issued to your phone number.

Take advantage of our first-time purchase specials available on selected payment types. You can purchase these special offers online or next time you call Vibeline.

Sending & Receiving Messages

After going on line, the prompts will guide you through the steps. When recording speak clearly into the phone. Describe yourself & the kind of person you're looking for.

Press 7 to block the callers you're not interested in. They won't hear your greeting and you won't hear their greeting.

After receiving a message you like, you can instantly exchange private messages until you are ready to connect live for a private conversation.

We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

A 'message' is a personal voice message that you record & send to a caller. Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A 'connection request' is a special type of message inviting a caller to speak to you in a private live conversation.

Your greeting is your first impression so it should stand out. We get thousands of calls a day, so a little extra effort goes a long way. Remember you can always re-record your greeting by pressing 6 from the menu played after each greeting. Example of a male greeting: What's up? My name is Tyson. I'm in my late 20s, in good shape and have lots of interests. I'm looking for that special someone to talk to, to see if there's any chemistry. Example of a female greeting: Hey this is Whitney, I'm 28 and looking for a sweet man to talk to and have some fun with. If you're that guy get back to me.

Membership

This is your private number. To protect yourself against fraudulent usage, call our 24-hour customer service at 1 800 431-8423 (VIBE) immediately. For your security purposes you will be asked to verify your personal information.

Time is deducted from your membership after you've recorded your greeting and begin to hear the greetings of other callers on the live connector. The system will inform you when time is being deducted. Time will be deducted on a per-minute basis. Memberships that are unused for 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for 3 months will be deactivated without refund.

Payment

Your telephone company handles the billing for the 900 number you have called. Charges will appear in a separate section of your regular phone bill as "Teligence."

Learn more about these options on our Payment Methods page. Or look up Pricing for the exact information for your area. Enter your local area code or select your country. You will arrive at the pricing page, click on the 'Western Union' tab and you will be given specific pricing and payment information for these options. You can also call Vibeline and listen to our help menu to learn about paying by Western Union. Or you can call our 24 hour customer service 1-800-431-8423 (VIBE) if you need help.

All charges are discreetly billed as 877-214-2938.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your "electronic receipt." You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Call the system to find out about our current promotions.

Pay by credit card (Visa, MasterCard, Amex, or Discover), debit card, prepaid card, PayPal or Western Union. You can also bill to your home phone through a 1-900 number in selected locations.

Charges will not show up on your phone bill unless you are calling one of our 900 numbers. However, long distance charges may apply if you are calling from outside the local calling area.

Privacy

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24-hour, toll-free customer service.

1) We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party. 2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate Vibeline more effectively. 3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualized service. We will only use this information in the course of providing our service to you. 4) A link to our complete Privacy Policy is posted at the bottom of this page.

To protect you against fraud, we need your name, address, phone number, social security number, email address, and either your credit card number or check-by-phone account number (depending on your payment method). Once this information is confirmed we can process your order.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.

On-line Web Account

To access your Vibeline account on-line you must first create a Web Account.

Members that have purchased packages on-line can login here with the information that was sent in the “Sign Up Confirmation” email.

Members that purchased their packages over the phone must sign-up for an on-line Web Account. Signing up is free and gives you access to exclusive on-line content, deals and promotions. You will need to have your Area Code, Membership Number and Passcode handy and provide us with a valid email address to associate with your account. Enter a password that is unique and something that you can easily remember.

Once you have completed this sign-up process you will receive a confirmation email. Click on the link to verify your account and enter your email and password to sign in.

First check your Junk E-mail folder for the “forgot password” email. If the email is not there, try adding info@vibeline.com to your email contacts and generate a new request for forgot password.

Your web account is associated to the email that you have provided when you signed-up. Use this email to request a “forgot password” email. The email is case sensitive, make sure that the email you have entered when you signed-up/registered is the same as the email entered when requesting a new password. (be mindful of the cases)

Check your Junk E-mail folder for the “purchase confirmation” email. You can also confirm your purchase on the “View Order History” in the on-line members section of your Web Account or you can call our call center at 1-800-431-8423 to verify that your purchase went through and minutes had been added to your account.

The link in the email to validate the creation of your Web Account is only valid for 24 hours. You will need to request a new Web Account confirmation link if you get an error message telling you that you do not have an account. This error message refers to your on-line Web Account.

To request for a new confirmation email enter your email and password here. Activate your Web Account at once by clicking on the confirmation link in the email.

The account in this message refers to the on-line Web Account.

If you are new to Vibeline and have never purchased a package you need to first buy a package on-line. In the confirmation email you get, click on the link to confirm the creation of your on-line Web Account and enter your email and password.

If you are new to the website, never signed in on-line but have an existing Phone Account with Vibeline you need to create an on-line Web Account first. You can do that here. Have your Area Code, Membership Number and Passcode handy and provide us with a valid email address to associate with your account. Enter a password that is unique and something that you can easily remember. Once you have completed this sign-up process you will receive a confirmation email. Click on the link to verify your account and enter your email and password to sign in.

If you have accessed your account on-line before and can’t do so now, please contact us with a detailed account of what happened and we will get back to you ASAP.


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*Free Trial Information:
All women use this service for free. Men support the service with packages to suit their usage. Some brand new male users get a free trial membership to test the service before they buy. The value of this membership is usually 30 free minutes of usage that can be used over a period of 1-7 days, depending on their geographic area. We reserve the right to change these parameters without notice.