Vibeline FAQs

Vibeline is the best way to connect with local singles, and all it takes is you and your phone. You can call anytime, from anywhere. There are no paid operators, just real people like you. It's private, discreet and easy to get started. Thousands of singles use Vibeline every day for great conversations, making new friends, and meeting new people.

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If you have more questions about Vibeline, please check our Frequently Asked Questions below. They're categorized into sections that cover everything you need to know to start meeting new people today.

Getting Started

Getting started on Vibeline couldn't be easier. You just call your local number and leave a greeting describing yourself and what you're looking for – expressing your own unique personality. Then you can browse the greetings of the other callers and, when you find someone who interests you, send them a message or ask to join them in a private, one on one, live conversation. You can also take advantage of our other great features, like sending ice-breakers to quickly kick off a conversation, adding callers to your Hotlist so you'll be notified when they're on the line, and blocking callers that you aren't interested in. With Vibeline, you're always in control.

About Vibeline

What is Vibeline?

Vibeline is the hottest chat service in the country and has been so for the past 25 years. We know what you’re looking for and our goal is to provide you with a safe, comfortable place to make hot connections with like-minded people.

What kinds of people call Vibeline?

People like you! We do not hire people to use our system, everyone you hear is a regular person looking for the same things you are: sexy, uninhibited chat!

How can I start meeting new people through Vibeline?

  1. Call your local number.
  2. Grab our most popular package - Membership has its privileges!
  3. Record your greeting in the Live Connector.
  4. Browse the hot greetings while the other hot people on the system hear yours.
  5. When you hear someone interesting, send them a message to strike up a conversation.
  6. After messaging you can send them a request to connect one on one. There you can have a private chat about whatever you want!

Are the people on Vibeline paid to talk to me?

No, everyone you hear on our system is a regular person, just like you.

How old do I have to be to call Vibeline?

All callers must be 18 years old or more to use Vibeline.

Is Vibeline private and confidential?

Yes, the other people on the system have no way of getting any information about you unless you give it to them. They won’t know your phone number, address or real name.

Free Trials

Before I buy a membership, can I try your service for free?

Yes! To get your free trial:

  1. Dial your local number
  2. Select your language
  3. When asked for a Membership number, press the # key.

If your phone number is eligible, the system will then offer you a free trial. After that you just need to call from the same phone number to enjoy your time on Vibeline; the busiest chatline around.

Can I use my free trial from any phone?

No, you can ONLY use your free trial account from the phone it was issued from. However, new free trial accounts will not be issued to a phone number that has previously been issued one.

Why isn’t my free trial working?

Our free trial may not work if:

  • Someone has already used a free trial from this number before.
  • The system cannot read your phone number on call display. You can try to dial *82 to display your phone number on our system.
  • There is no time left in the membership.
  • It has been more than 7 days since your free trial was issued.

I'm calling your 1-800 number and I can't use my free trial. Why not?

You should look up your local access number and try calling us that way. In the unlikely event that we do not provide local service to your area, call our friendly, 24-hour, toll-free Customer Service at 1-800-434-4469 and they'll help you get connected.

Can a Customer Service agent give me a Free Trial?

No. The Customer Service agents have no information about free trials nor can they issue them.

What do I do if I can't get a free trial membership?

We have an awesome package for new callers of just $9.99 for 20 minutes plus, since it’s your first time, we DOUBLE the minutes! That’s 40 minutes for $9.99!!

Membership

Can I use a membership from any phone?

Yes, a paid membership may be used from any phone.

What do I do if I forget or lose my membership number or pass code?

Your membership number gives you access to Vibeline and your pass code is like your bank PIN number so it is important to keep these numbers private and not to share them with anyone. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-434-4469 if you lose your numbers. For your security, you might be asked to verify your personal information.

What should I do if someone asks for my membership number online?

DO NOT GIVE IT TO THEM. No one from Vibeline will ever contact you while you are on the system. If you get a message from someone claiming to be from Vibeline, make sure you block and flag them by pressing "7", then "7" again, after hearing their message or greeting.

When is time deducted from my membership?

Time isn’t deducted until after you’ve recorded your greeting, when you begin to listen to greetings from other callers. From then, time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Memberships that go unused for a period of three months will be deactivated without refund.

How long will my Membership last?

Your Membership will last as long as you want as long as it remains active. To keep your Membership active you need to log in and use time. If your Membership remains unused for a period of 3 months it will be deactivated without refund.

Will the system warn me when my membership is about to run out of time?

The system will inform you of your membership balance when you log on. You will be given the option to purchase more time when your balance is less than 20 minutes. The system will also warn you when your membership balance reaches two minutes.

Female Memberships

Do I need a membership?

You can use Vibeline without a membership but you miss out on some exclusive, membership-only, features like Offline Messaging, Hotlisting, re-usable greetings and more. Vibeline is always free for women, whether you use a membership or not.

What is offline messaging?

Offline messaging means that not only can you get greetings from callers currently on the line, you can also hear greetings from callers who were recently on the line, and they can hear your greeting when you’re not on the line. You can also send messages to offline callers and receive messages from callers when you’re offline. Near misses are a thing of the past. You can also save messages you receive so you can listen to them again later on.

What do I do if I forget or lose my membership number or pass code?

Your membership number gives you access to Vibeline and your pass code is like your bank PIN number so it is important to keep these numbers private and not to share them with anyone. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-434-4469 if you lose your numbers. For your security, you might be asked to verify your personal information.

Can I use a membership from any phone?

Yes, a paid membership may be used from any phone.

What should I do if someone asks for my membership number online?

DO NOT GIVE IT TO THEM. No one from Vibeline will ever contact you while you are on the system. If you get a message from someone claiming to be from Vibeline, make sure you block and flag them by pressing "7", then "7" again, after hearing their message or greeting.

Using Vibeline

How do I start out chatting on Vibeline?

Vibeline is always sexy, fun, and exciting. And with different callers all the time, it’s a great new experience every time you call. Here’s what to expect:

  • Start by finding your local access number. Then call your local number to join the fun!
  • Then, you’ll record a greeting that will introduce you to the other callers. You can re-record your greeting as many times as you like. Once you save it, it plays to the other callers to let them know you’re on the line.
  • Next, listen to greetings from other callers. Hear someone you like? Send them a message! If someone’s into you, they’ll message you too. You can respond to anyone (or everyone!) you want — it’s always up to you.
  • Find someone really special? If messages are flying like sparks, invite them to join you for some 1-on-1 fun! Your private chats are just that — private! What you do is between you two. Don’t worry, people can still send you messages while you in a private chat. You’ll hear them once you’ve left it.

What should I say in my greeting?

Your greeting introduces you to other callers, so don’t be shy! This is your chance to share what’s special about you. Relax and take your time because the best greetings get the most responses! Here are some tips for recording a greeting to get you noticed:

  • Keep your tone positive! Do you sound approachable? Sexy? Strong? Remember, people are attracted to confidence so speak clearly and remember to smile.
  • Show off the real you by sharing your best features, interests, and passions. Think about what will make you stand out to other callers, and let them know!
  • Most importantly, tell them what you're looking for! Whether it's friendship, a relationship, or something more erotic, asking for what you want is the best way to get it.
  • It’s okay to call Vibeline with your friends, but remember: if there’s more than one of you on the line, you each need to say your name in the greeting.
  • Listen to your greeting when you’re done to make sure it sounds the way you want and that it can be heard clearly. If you change your mind or what you're looking for, you can record a new greeting any time you want.

What is not acceptable in a greeting?

We want everyone to have an enjoyable, satisfying experience using our system. We will not tolerate:

  • Any discrimination based on age, gender or race
  • Any references to illegal activity
  • Threats of violence or harm

What if I receive a message that I find really interesting?

When you receive a message from someone who interests you — and we know you will — you can instantly exchange private messages with them, just like sending a voicemail that they’ll hear right away. When you’re ready, send a connection request to connect with them live in a private conversation.

What do I do if I receive a message from a caller that I'm not interested in?

Hear from someone who’s not your type? Just skip the message! If they’re really bugging you, you can even block them by pressing "7" on their greeting. Callers that you block can’t hear your greeting, and you won’t have to hear theirs either. If you think they are doing something they shouldn’t, you can also flag them to our quality department by pressing "7" again after blocking them.

When is time deducted from my membership?

Time isn’t deducted until after you’ve recorded your greeting, when you begin to listen to greetings from other callers. From then, time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Memberships that go unused for a period of three months will be deactivated without refund.

What do I do if I forget or lose my membership number or pass code?

Your membership number gives you access to Vibeline and your pass code is like your bank PIN number so it is important to keep these numbers private and not to share them with anyone. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-434-4469 if you lose your numbers. For your security, you might be asked to verify your personal information.

What is offline messaging?

Offline messaging means that not only can you get greetings from callers currently on the line, you can also hear greetings from callers who were recently on the line, and they can hear your greeting when you’re not on the line. You can also send messages to offline callers and receive messages from callers when you’re offline. Near misses are a thing of the past. You can also save messages you receive so you can listen to them again later on.

Payment

What payment methods do you accept?

You may pay by Credit Card, Debit Card, Pre-Paid Credit Card, PayPal, Check-by-Phone, or Western Union.

Find out more on How to Buy.

How will charges appear on my credit card statement?

When you use a credit or debit card to place your order online or on the phone, we use the discrete billing name of "TELIGENCE" to keep your purchases private. The phone number that appears goes to our discrete billing department where they do not divulge information unless they are talking to you.

Will any charges show up on my phone bill?

If you call one of our local access numbers from outside its local calling area, long distance charges may apply.

Can I send I a check or cash in the mail?

Checks can actually be used over the phone if you are a US customer, and US and Canadian customers can pay by Western Union if you want to use cash to purchase. We don’t take any payments through the mail.

What if I want to be informed of specials/promotions/events?

You can call the system regularly to find out about our current promotions, and make sure you’ve opted into our text promotions!

Is my credit card/personal information secure?

Yes. Since 1990, we have been approved by the top banks in North America to provide secure credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the card.

Online Web Account

How do I create a Vibeline Web Account?

To access your Vibeline account online, you must first create a free Web Account. To create a web account all you need to do is:

  1. Click here to create a free Web Account.
  2. Enter your valid email address and select a password for your web account.
  3. Answer the skill testing question so we know you’re human and click "Sign Up."
  4. Once you have completed this sign up process you will receive a confirmation email.

When you receive the confirmation email, click the validation link to verify your account. Once you’ve done that, you will be logged into your new web account and can associate your Vibeline Membership. Signing up is free and gives you access to exclusive online content, deals and promotions.

I haven’t received my “forgot password” email. How do I get one?

First check your Junk E-mail folder for the “forgot password” email. If the email is not there, try adding info@vibeline.com to your email contacts and generate a new request for forgot password.

I forgot my web password and your system says that I don’t have an account. How do I recover my password?

Your web account is associated to the email that you have provided when you signed-up. Use this email to request a “forgot password” email. The email is case sensitive, make sure that the email you have entered when you signed-up/registered is the same as the email entered when requesting a new password. (be mindful of the cases)

Your Web Account is associated to the email address that you have provided when you signed up. Use this email address to request a “forgot password” email. Make sure that the email address you have entered when you signed up/registered is the same as the email entered when requesting a new password. Keep in mind, the email is case-sensitive.

I did not receive my purchase confirmation email. What do I do?

Check your Junk E-mail folder for the “purchase confirmation” email. You can also confirm your purchase on the “View Order History” in the online members section of your Web Account or call our call center at 1-800-431-8423 to verify that your purchase went through and minutes had been added to your account.

The link in the confirmation email does not work and tells me that I do not have an account. What do I do?

The link in the email to validate the creation of your Web Account is only valid for 24 hours. You will need to request a new Web Account confirmation link if you get an error message telling you that you do not have an account. This error message refers to your online Web Account not your Vibeline Membership.

I try to login and your website tells me that I don’t have an account.

Try the Forgot Email or Forgot Password links on the sign in page. If neither of these work, try creating a web account again and make sure to click the activation link in the email you receive upon set up.